Know where you stand before work starts.

Before work starts

If you purchased a Starter Sprint or another one-time service and Apex has not started research, concept development, planning, or design, you may request cancellation and a refund.

Once custom work has started, payments are generally non-refundable because production time and creative capacity have already been committed.

Monthly retainers

Growth and Scale retainers are month to month. You may cancel before the next billing date through the Stripe customer portal or by emailing Apex. Cancellation stops future renewals and takes effect at the end of the current paid billing period.

Current or completed billing periods are not refundable. Unused monthly capacity does not create a cash credit and does not roll over unless Apex agrees otherwise in writing.

Studio Partner and custom scopes

Cancellation, deposits, milestones, and refunds for Studio Partner or custom engagements follow the signed proposal or written scope. If that scope does ... [truncated]